Beginning on March 31, individuals will no longer have the ability to verify their identity with the Social Security Administration via telephone. The only way to verify identity will be online, by visiting https:/www.ssa.gov/my/account/. If unable to verify online, the only other option will be to visit the local Social Security field office in person. Find your nearest office here: https://www.ssa.gov/locator/.
Telephone verification can involve long wait times, however it may be more challenging to access “my social security” online and, for those who are physically unable to visit their local social security office, there is still a short window of time to verify via telephone.